This Privacy Policy covers https://sustainablepet.com.au and https://pawsitiveimpact.au (Websites) which are owned and operated by Sustainable Pet Pty Ltd ACN 647 684 188 (us, we, our).
Please read this Privacy Policy carefully as it contains important information about how we collect, hold, and use your personal information, under what circumstances we may disclose your personal information, your rights to access and seek corrections of the personal information that we hold.
By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us. However, if you do not, it may affect your use of the Websites and the Products and Services we offer on or through it.
What personal information do we collect?
The kind of personal information that we collect from you will depend on how you use our Websites. The personal information which we collect and hold about you may include: name and contact details including email address, mailing address, street address and/or phone number, type of device, and IP address.
How we collect your personal information
Directly
We collect personal information in a few ways, including but not limited to when you contact us, sign up to our mailing list, and/or make a purchase.
Cookies
We may use ‘’cookies’’ (small bits of data sent to your computer browser) to store your preferences and enhance your website experience. Cookies do not collect personally identifiable information. If you prefer not to receive cookies, you can adjust the privacy settings on your web browser to reject cookies or notify you when cookies are used. Please note however, by disabling the cookie function in your web browser, you may impede your ability to use parts of the Websites.
Web analytics
The analytics program we have opted to use on our Websites is Plausible Analytics, an open-source, privacy-friendly and GDPR-compliant alternative to Google Analytics. It enables us to track usage of our Websites without sacrificing your privacy.
Use and disclosure of personal information
We collect personal information for the purpose of:
- Helping us operate and improve our Websites
- Enhancing our product and service offerings
- Marketing and communication, including to provide you with updates about our Products and Services.
We will not sell, distribute, or disclose your personal information to any third parties, unless required by or authorised by law. We may, however, disclose your information to contracted service providers who assist us in operating the Websites and/or other aspects of our business.
Safeguarding your personal information
We are committed to keeping your personal information secure and we take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure. The measures we have taken to safeguard your personal information include but are not limited to:
- Using encryption technologies to secure information exchanges
- Running updated anti-virus and anti-malware software on devices
- Confidentiality agreements/clauses with service providers
- Practising password hygiene
Although we take measures to safeguard against unauthorised access or disclosure, we cannot guarantee the security of information transmitted to or from us over the Internet.
Your rights to your personal information
Access
You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction
If you believe that any information we hold about you is inaccurate, out of date, incomplete, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Unsubscribe
To unsubscribe from our email list or opt-out of communications, please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Complaints
If you believe that we have breached the Australian Privacy Principles, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Amendments
We reserve the right to amend this Privacy Policy at any time. We will not provide you with any notice when we make changes to this Privacy Policy.
Questions/Contact
If you have any questions, or if you seek access to your personal information, or if you have a complaint about our privacy practices, please contact us at privacy@sustainablepet.com.au.
Published: 23 February 2023